Case Manager Supervisor, Families Team

POSITION:                   Case Manager Supervisor, Families Team

REPORTS TO:              Program Director, Families Housing Stabilization

CATEGORY:                 Full-Time/Exempt/Permanent

LOCATION:                  In-Person, Alexandria, Virginia

FACETS is looking to hire a dynamic, mission-driven individual to join our team as the Case Management Supervisor serving families experiencing homelessness or at-risk of homelessness in region 1 of Fairfax County. The Case Management Supervisor serves as a Housing Case Manager for the Next Steps Family Program, an emergency shelter and prevention program located in scattered site apartments in Alexandria, VA. The Case Manager Supervisor is the direct supervisor and coordinator of Housing Case Managers providing housing services to families participating in the Next Steps Family Programs, aftercare for those recently exited from Shelter, and homeless prevention and diversion services in the community.

The successful candidate will have a good working knowledge of HUD’s definitions of homelessness, the Family Homeless Services System in Fairfax County, and Coordinated Entry. A candidate that is a fast learner, enthusiastic, highly motivated, skilled in providing services in the community, and has excellent data entry and organizational skills is a must. Bachelor’s degree required. A candidate with an MSW and 2 years’ post-master’s degree experience is preferred. Bi-lingual (English/Spanish) is a plus.


About the Organization:

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships, and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call homeHere at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties and Responsibilities:

  • Assess housing barriers of families who are homeless or at-risk of homelessness to determine housing and service needs.
  • Develop housing procurement, financial, and self-sufficiency case management plan with participants. This will include intake interview to determine household needs, goals, and eligibility.
  • Understand and utilize the housing first model to provide housing stabilization services by preventing homelessness and diverting households from emergency shelter.
  • Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. case managers, operations staff, tenant, landlord, referral source, collaborating agencies, debtors, and creditors).
  • Determine appropriateness of household for receipt of rapid rehousing funds and recommend amount.
  • Advocates for and actively assists families and individuals in obtaining services (e.g. mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance, home based services, training, medical services, mentoring and socialization).
  • Uses automated technology including HMIS and hard copy files to maintain, update, and report on case data, goal attainment, and outcomes in a timely manner
  • Participates in program staff meetings and conferences to share ideas and plans; works cooperatively with staff to meet FACETS goals.
  • Represents FACETS in the community, in accord with Agency Mission, Vision, and Code of Ethics.
  • Perform other duties as assigned.


  • Provides direct supervision and training to Housing Case Managers providing rapid re-housing services to families in the Next Steps Family Program.
  • Monitors case management caseloads and assigns cases to Housing Case Managers and Homeless Prevention Case Managers.
  • Monitors service delivery to ensure that performance measures and contract requirements are being met.


Required Skills/Abilities:

  • Bachelor’s Degree in a human services or related field.
  • Preferred degree qualifications: Master’s Degree in an applicable human services field. Additional preference for MSW degree.
  • Two years of professional social work/case management experience with homeless and/or at-risk populations.
  • Two years of supervisory and/or program management experience.
  • Two years of experience working in an emergency shelter setting.
  • Bilingual (English/Spanish) a plus.
  • Knowledge of current social service, homeless, and housing issues and methods/approaches to address issues.
  • Excellent data entry and data quality skills
  • Proficient with Microsoft Office Suite or related software, including Microsoft Excel.
  • Ability to work a flexible schedule,
  • Possess a valid driver’s license, reliable transportation, good driving record and ability to drive a 15-passenger van.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to schedule and manage workload.
  • Must pass criminal background and Child Protective Services background checks.


 Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

Salary Range:

$45,000 – $48,000 annually

FACETS offers a competitive salary commensurate with qualification/experience.


  • Paid medical, dental, and vision insurance for full-time employees with competitive family rates and 3 medical plan options.
  • Paid Basic Life Insurance with an option to buy additional coverage
  • 403(b) retirement plan options with generous matching
  • Generous leave package for full-time employees: paid annual vacation and sick leave, 11 paid holidays per calendar year plus 3 floating holidays to use within the fiscal year; 12 weeks of maternity leave; paid bereavement leave
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care
  • Long-Term Disability, Short-Term Disability 100% employer paid
  • Free Employee Assistance Program (EAP)
  • Reimbursement of work-related expenses including portions of mileage, cell phone and data expenses
  • On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position


Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply:

Interested candidates may apply by sending a resume and cover letter to

Equal Employment Opportunity M/F/D/V.