Medical Outreach Case Manager

About the Organization: 

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home. Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors. 

Duties and Responsibilities: 

• Conducts proactive outreach in encampments, shelters, drop-in centers, and other community locations to engage individuals experiencing homelessness. 

• Establish initial contact and build trusting relationships with single adults experiencing unsheltered homelessness using a trauma-informed, harm-reduction, client-centered approach to meet their immediate needs and promote long-term stability.  

• Distribute necessities such as clothing, hygiene items, non-perishable food, and other survival supplies to clients living outdoors or in places not meant for habitation.  

• Refer clients to appropriate County and community-based services, including housing programs, employment assistance, public benefits (ex. Medicaid, SNAP), mental health support and substance use needs.  

• Collaborates with the Fairfax County Health Department’s Homeless Healthcare Program and the Community Services Board’s PATH Team to coordinate access to physical and behavioral health services for individuals experiencing homelessness.  

• Assesses housing barriers faced by individuals experiencing homelessness or at-risk of homelessness to identify the client’s housing and support service needs.  

• Develops individualized case management plans focused on housing acquisition, budgeting, and self-sufficiency, beginning with intake interviews to assess household needs, goals, and eligibility.  

• Utilizes the Housing First model to deliver housing stabilization services, prevent homelessness, and divert households from entering emergency shelters.  

• Maintains consistent verbal and written communication with case managers, operations staff, tenants, landlords, referral sources, collaborating agencies, debtors, and creditors to ensure effective coordination and support.  

• Advocates for and actively assists individuals in accessing a range of services, including mental health, intellectual disability support, substance use treatment, housing referrals, financial assistance, home based services, training, medical care, mentoring and socialization.  

• Support clients in accessing essential resources such as housing assistance, food banks, clothing closets, and other community resources. Promote self-sufficiency by connecting them with sustainable support systems and encouraging the use of available resources.  

• Work on an adjusted work schedule, including evenings and weekends, as necessary to meet program needs.  

Required Skills/Abilities:  

• Bachelor’s degree in the applicable human services field plus two years of professional social work/case management experience with homeless and/or at-risk populations. 

• Must be comfortable going into woods and other places not meant for habitation to meet program participants. 

• Ability to communicate clearly and concisely, both orally and in writing. 

• Proficient with Microsoft Office Suite or related software, including Microsoft Excel. 

• Candidates must possess a valid driver’s license, reliable transportation, good driving record, and personal car insurance. Candidate must be able to drive 15 passenger van. 

• Candidates will be required to pass criminal background checks. 

• Bilingual (English/Spanish) is preferred. 

 Physical Requirements:  

• Prolonged periods of sitting at a desk and working on a computer. 

• Must be able to lift 15 pounds at times.   

• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year. 

Salary Range: 

$48,000 – $55,000 annually 

FACETS offers a competitive salary commensurate with qualification/experience.  

Benefits: 

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and medical plan options.  

• Paid Basic Life Insurance with an option to buy additional coverage. 

• 403(b) retirement plan options with generous matching. 

• Full-time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays. 

• Flexible Spending Accounts (FSAs) for healthcare and dependent care. 

• Long-Term Disability, Short-Term Disability, 100% employer paid. 

• Free Employee Assistance Program (EAP). 

• Reimbursement of work-related expenses including portions of mileage and mobile data expenses. 

• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position. 

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply: 

Interested candidates may apply by sending a resume and cover letter to employment@facetscares.org. 

Equal Employment Opportunity M/F/D/V.