Program Manager – Next Steps Shelter Program

About the Organization:

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home. Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Essential Duties and Responsibilities:

• Oversee daily operations of The Next steps Family Shelter, ensuring safety, efficiency and high quality service delivery.
• Supervise program staff including the Intake & Diversion Specialist, Facilities Manager, Shelter Case Manager Supervisor and other support staff.
• Serves as the hiring Manager for shelter program staff.
• Provide Coaching, performance management, and professional development to the shelter team.
• Maintain a safe, supportive, and trauma-informed environment for shelter clients.
• Respond to crises and conflicts within the shelter and ensure appropriate interventions.
• Support families in achieving financial stability, securing childcare, obtaining employment and transitioning to permanent housing.
• Develop and maintain an on-call crisis response schedule to ensure adequate staffing coverage for shelter operations
• Represent FACETS in community meetings, coordinated entry system meetings and other collaborative forums; build and maintain relationships with housing providers, community partners and stakeholders.
• Monitor the program budget and track expenses to ensure fiscal responsibility.
• Track grant requirements and deliverables to ensure compliance with funding guidelines.
• Manage shelter supplies and operational resources.
• Ensure accurate and timely documentation in the HMIS Homeless Management and Information Systems (HMIS).
• Monitor program outcomes including length of stay, household placements and service engagement.
• Ensure compliance with Fairfax County Office to Prevent and End Homelessness (OPEH) grant requirements, FACETS Program policies, and HUD regulations.
• Ensure program practices align with Housing First and Trauma informed care models.
• Performs other duties as assigned.

Required Skills/Abilities:

• Bachelor’s degree in Social Work, Human Services or a related field preferred.
• Minimum of 5 years of progressively responsible social services experience, including at least 2 years in a supervisory role within a shelter or residential program.
• Availability to work evenings, weekends, holidays, and staggered shifts as needed to support shelter operations.
• Demonstrated experience working with individuals experiencing homelessness or other vulnerable populations.
• Experience using the Homeless Management and Information System (HMIS).
• Knowledge of social services, housing resources, homelessness response systems, and community-based services.
• Strong organizational, documentation, written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software, including Microsoft Excel, or related software.
• Candidate must possess a valid driver’s license, reliable transportation, a good driving record, and personal car insurance. Candidate must be able to drive 15-passenger van.
• Must be able to successfully pass required criminal background checks.
• Bi-lingual (English/Spanish) is preferred.
• Physical Requirements:
• Ability to sit for prolonged periods while working at a desk and using a computer.
• Ability to work in a variety of environments, including office settings, community locations, and occasional outdoor environments.
• Must be able to lift and carry at least 20 pounds when necessary.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including three (3) annual organization-wide fundraising events each year.

Salary Range:

$68,000-$73,000 annually

FACETS offers a competitive salary commensurate with qualification/experience.

Benefits:

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and 3 medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage
• 403(b) retirement plan options with generous matching
• Generous leave package for full-time employees: paid annual vacation and sick leave, 11 paid holidays per calendar year plus 3 floating holidays to use within the fiscal year; 12 weeks of maternity leave; paid bereavement leave
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Long-Term Disability, Short-Term Disability 100% employer paid
• Free Employee Assistance Program (EAP)
• Reimbursement of work-related expenses including portions of mileage, cell phone and data expenses
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply:

Interested candidates may apply by sending a resume and cover letter to employment@facetscares.org.

Equal Employment Opportunity M/F/D/V.

ADA Statement: FACETS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Any person in need of accommodation should contact Human Resources directly for assistance.