Shelter Case Manager Supervisor – Bailey’s Community Shelter

About the Organization:

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home. Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties and Responsibilities:

• Provides direct supervision, guidance and training to Shelter and Outreach Case Managers to ensure effective service delivery and professional development.
• Monitors case management caseloads and assigns cases to Case Managers to ensure balanced caseloads and effective client support.
• Ensures service delivery aligns with performance measures and complies with all contractual requirements.
• Assesses the housing barriers of individuals experiencing or at risk of homelessness to identify their housing and service needs.
• Maintains consistent verbal and written communication with case managers, operations staff, tenants, landlords, referral sources, collaborating agencies, debtors, and creditors to ensure effective coordination and support.
• Advocates for and assist clients in accessing a range of services, including mental health and substance use treatment, housing referrals, financial assistance, home-based support, training, medical care, mentoring, and socialization opportunities.

Required Skills/Abilities:

• Bachelor’s degree in social work, Psychology, Human Services, or related field preferred.
• Minimum of 2-3 years of experience in shelter or housing programs, with at least 1 year in a leadership or supervisory role.
• Strong leadership skills, with the ability to manage large, diverse teams effectively.
• Excellent crisis management, problem-solving, and conflict resolution abilities.
• Knowledge of community resources related to homelessness, housing, mental health, and health services.
• Strong communication skills both verbal and writing, and the ability to manage multiple tasks and priorities.
• Understanding HMIS reporting, data entry, and data quality.
• Experience managing a team of 10+ staff, ideally in a social services or housing context.
• CPR/First Aid Certification
• Proficient with Microsoft Office Suite or related software, including Microsoft Excel
• Ability to work on a flexible schedule including nights and weekends.
• Valid driver’s license, reliable transportation, good driving record, and personal car insurance.
• Ability to drive a 15-passenger van.
• Must pass criminal and Child Protective Services background checks

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

Salary Range:

$60,000 – $65,000 annually

FACETS offers a competitive salary commensurate with qualification/experience.

Benefits:

• Paid medical, dental, and vision insurance for full-time employees with competitive family rates and medical plan options.
• Paid Basic Life Insurance with an option to buy additional coverage.
• 403(b) retirement plan options with generous matching.
• Full-time employees receive paid annual vacation and sick leave, paid holidays, and floating holidays.
• Flexible Spending Accounts (FSAs) for healthcare and dependent care.
• Long-Term Disability, Short-Term Disability, 100% employer paid.
• Free Employee Assistance Program (EAP).
• Reimbursement of work-related expenses including portions of mileage and mobile data expenses.
• On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position.

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of respect and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply:

Interested candidates may apply by sending a resume and cover letter to employment@facetscares.org.

Equal Employment Opportunity M/F/D/V.