Supportive Housing Case Manager Supervisor

POSITION: Supportive Housing Case Manager Supervisor

REPORTS TO: Director, Permanent Supportive Housing Program

CATEGORY: Full-Time/Exempt/Permanent

LOCATION: In-Person, Fairfax, Virginia

The Case Manager Supervisor in the Permanent Supportive Housing Program plays a crucial role in overseeing the delivery of comprehensive services to individuals experiencing homelessness. These are individuals who are chronically homeless and medically vulnerable as identified through the Vulnerability Index Service Priority Decision Assistance Tool (VI-SPDAT). This position involves supervising a team of case managers, ensuring the smooth operation of the program, and providing high-quality services to clients. The Case Manager Supervisor collaborates closely with other team members and external partners to promote stable housing and self-sufficiency among program participants.


About the Organization:

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships, and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call homeHere at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

Duties and Responsibilities:


  • Supervise, train, mentor, and support a team of case managers.
  • Provide guidance and direction to program staff, ensuring they adhere to program guidelines and best practices.
  • Conduct regular team meetings and individual supervision sessions to enhance staff performance.
  • Monitor service delivery to ensure that performance measures and contract requirements are being met.

Program Management

  • Coordinates participants’ selection into the program which may include assessment ranking using VI-SPDAT scores to ensure the most vulnerable homeless population is selected.
  • Oversee the day-to-day operations of the PSH Program
  • Provides case management and program coordination for individuals in our Permanent Supportive Housing program who are chronically homeless and medically vulnerable as identified through the VI-SPDAT tool.
  • Monitor client progress, ensuring the implementation of effective case management strategies
  • Collaborate with other supervisors and program managers to enhance efficiency
  • Serves as an ongoing liaison between property managers and participants as well as between participants and neighbors.
  • Provides mediation and advocacy with landlords on the participant’s behalf to develop a workable plan to maintain housing.
  • Creates and maintains consistent communication channels, both verbal and written, between several parties (i.e. tenant, landlord, referral source, collaborating agencies).
  • Coordinates services using a wraparound/HOST/team approach.
  • Travels and makes home visits to meet participants as well as works an adjusted work schedule including evenings and weekends as necessary.
  • Conducts monthly home inspections for permanent supportive housing participants.
  • Provides transportation to medical services sites and dental services as well as information on other resources the individual may access to improve their health and/or level of self-sufficiency.
  • Documents all services identified and provided, referrals made, and transportation provided.

Client Support and Engagement

  • Assist case managers in conducting assessments and developing individualized service plans for clients
  • Ensure clients have access to essential services such as healthcare, mental health counseling and job training
  • Address crisis situations promptly and effectively, providing necessary support to clients

Data Management and Reporting

  • Maintain accurate and up-to – date client records in compliance with program standards and regulations into HMIS.
  • Prepare regular reports detailing program outcomes, challenges, and successes.
  • Collaborate with the data management team to ensure accurate data entry reporting.

Community Collaboration

  • Establish and maintain positive relationships with community partners, service providers, and housing agencies.
  • Attend meetings, conferences, and workshops to stay updated on best practices and industry trends
  • Advocate for clients’ needs within the community, fostering a supportive network for program participants.

Required Skills/Abilities:

  • Bachelor’s or master’s degree in social work, Counseling, Psychology, or related field.
  • Minimum of 3 years of experience in case management, with 2 years in a supervisory or leadership role.
  • Strong understanding of homelessness, housing programs, and social services.
  • Excellent communication, leadership, and organizational skills
  • Ability to work collaboratively within a team and across various community organizations
  • Proficiency in data management software (HMIS) and Microsoft Office Suite, including Microsoft Excel.
  • Commitment to social justice and empowering individuals experiencing homelessness
  • Ability to work flexible schedule and manage workload sufficiently to meet deadlines
  • Ability to lift items weighing 10-20 pounds
  • Valid driver’s license, reliable transportation, good driving record, and personal car insurance
  • Bilingual (English/Spanish) a plus.
  • Ability to drive a 15-passenger van.
  • Must pass criminal background and Child Protective Services background checks.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to attend occasional meetings at other FACETS office locations within Fairfax County, including 3 annual organization-wide fundraising events each year.

Salary Range:

$58,000 – $65,000 annually.

FACETS offers a competitive salary commensurate with qualification/experience.


  • Paid medical, dental, and vision insurance for full-time employees with competitive family rates and 3 medical plan options.
  • Paid Basic Life Insurance with an option to buy additional coverage
  • 403(b) retirement plan options with generous matching
  • Generous leave package for full-time employees: paid annual vacation and sick leave, 11 paid holidays per calendar year plus 3 floating holidays to use within the fiscal year; 12 weeks of maternity leave; paid bereavement leave
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care
  • Long-Term Disability, Short-Term Disability 100% employer paid
  • Free Employee Assistance Program (EAP)
  • Reimbursement of work-related expenses including portions of mileage, cell phone and data expenses
  • On-going professional development and training; reimbursement for portions of tuition, training, or (re)certification in areas related to current position

Everyone at FACETS is driven to make a difference in the lives of our neighbors experiencing homelessness, hunger, and poverty. FACETS is committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion and belonging. FACETS is an equal opportunity employer with a culturally diverse work environment. Our welcoming community encourages collaboration across programs for our rewarding work.

How to Apply:

Interested candidates may apply by sending a resume and cover letter to

Equal Employment Opportunity M/F/D/V.